http://www.thehindu.com/opinion/open-page/article845253.ece
I mailed to the Readers’ Editor the letter given below in response to the Open Page item that is cited above. I have not seen it published yet. Would The Hindu publish the item if a private sector telecom player had been talked about in the same way?
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Dear Sir
I am surprised that The Hindu published the piece “Caught in the net for a whole week” (Open Page, Sunday, Oct 24). Even if the writer’s experience was entirely true and attempt to caricature it was largely for the humor, it is unfair to make such charges without the specific details through a column like this. I have had similar unpleasant experiences with private sector; and your esteemed publication has already published instances of satisfactory customer service by BSNL. Thus to let the writer get away castigating BSNL and allow him to compare his experience (again without specific details) with a private operator is not journalistic ethics in my opinion.
1 comments:
Well sir, I understand the spirit of your letter, but I beg to disagree. This was an article appeared in the Open page column, which is personal; and hence no question of journalism arises.
This was one of the experiences faced by a customer which he shared - may be true or not. Ofcourse we would all have similar experiences where the private player offers better services than a Govt backed one. How else can we explain the thriving of courier services, for example?. By this subtle hint if any one officer takes a note to improve the services of the Govt backed service provider, it would be great, and there lies the essence of journalism. I do not see anything wrong in the writer comparing the services to that of a private one; why do we need to close our eyes and act as if the world is dark?
Things if improved, will prompt the same writer to pen down his opinion favouring the Govt as well.
PS : I am not that writer :)
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